Returns & Exchanges
At sams247, we prioritize your satisfaction and the freshness of our food products. If you receive an item that is damaged, expired, or incorrect, our hassle-free return policy ensures a swift resolution.
Initiate Request
Contact our support team within 48 hours of delivery with your order number and details regarding the issue.
Provide Documentation
Attach clear photographs of the damaged or incorrect food items and the shipping label to expedite the verification process.
Approval & Return
Once your request is approved, we will provide a return authorization and instructions on whether to discard the item or ship it back.
Refund or Replacement
After verification, we will issue a full refund to your original payment method or dispatch a fresh replacement at no extra cost.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing